Warranty
REB e-Bikes Offers 1-Year Limited Warranty on all refurbished e-bikes
Warranty Offers
-
1 Year Warranty
On Frames and Stems
-
6 Months Warranty
On Motor, Battery, Controller and Display
-
3 Months Warranty
On Throttle, Lights and Brakes
Bike Warranty Information
| Bike Body | Core Electrical Parts | Other Parts | Components subject to wear |
|---|---|---|---|
| 12 months | 6 months | 3 months | 15 days |
| E-Bike Frame | Front-wheel with Rim | Electronic throttle | Handlebar Grips |
| Stem (metal) | Motor- 6 months or 9,000km | Head light | Front & rear Tyre |
| Handlebar (metal) | Rear fork assembly | Taillight | Front & rear Inner Tube |
| Display (In-car Computer) | Brake lever | Front & rear fender | |
| Motor Controller | Brake cable | Front fork | |
| Battery pack | Brake caliper | Kickstand | |
| Battery charger | Saddle | Brake cables | |
| Post for saddle | Transmission gears |
Notes: The rest parts which are not stated above are NOT covered by the WARRANTY including but not limitedto all Wear and tear items: Shifter,Bearings, Brake Pads, Disc Pad, Chains, Free Hub Bodies, , and casings, Spokes, Sprockets, Stripped threads/bolts, Tools, Fasteners (screws) and Rubber moving parts.
Note: The following conditions are not covered by warranty:-
- If the bike is broken by man-made damage or out of warranty, REB e-Bikes can offer 1-year supply of Replacement Parts to make sure the product can keep workable status.
- Electrical damage caused by improper use of the battery such as using an unapproved charger; Battery is longtime left uncharged, or plugging the power cable in the wrong way is not covered. Please charge batteryresponsiblyand regularly (at least one time per month). If your battery can not be charged because you keep it unchargedmorethan 1 month, the battery may enter into deep sleeping mode that can not work again. You have to buy newbatterywith your own cost.
- Water damage caused by improper use in snow, wet or flooded conditions is not covered. Our products arerainresistant, not waterproof. Please use with care!
- Damage caused by accidents, disasters, or improper use such as racing or jumping or overweight is not covered.
- IV. Damage caused by not following the User’s Manual or not following proper maintenance procedures is not covered.
- The warranty does not cover any damage or missing parcels caused by courier services. Once our products leaveware house REB e-Bikes have absolutely no control over them.
- However REB e-Bikes are willing to assist the buyer in getting compensation from the courier service. REB e-Bikes suggest the buyer to contact the shipping carrier first for the proof of any missing or broken items. This proof is the key to get any compensation