Warranty

REB e-Bikes Offers 1-Year Limited Warranty on all refurbished e-bikes

Warranty Offers

  • 1 Year Warranty

    On Frames and Stems

  • 6 Months Warranty

    On Motor, Battery, Controller and Display

  • 3 Months Warranty

    On Throttle, Lights and Brakes

Bike Warranty Information

Bike Body Core Electrical Parts Other Parts Components subject to wear
12 months 6 months 3 months 15 days
E-Bike Frame Front-wheel with Rim Electronic throttle Handlebar Grips
Stem (metal) Motor- 6 months or 9,000km Head light Front & rear Tyre
Handlebar (metal) Rear fork assembly Taillight Front & rear Inner Tube
Display (In-car Computer) Brake lever Front & rear fender
Motor Controller Brake cable Front fork
Battery pack Brake caliper Kickstand
Battery charger Saddle Brake cables
Post for saddle Transmission gears

Notes: The rest parts which are not stated above are NOT covered by the WARRANTY including but not limitedto all Wear and tear items: Shifter,Bearings, Brake Pads, Disc Pad, Chains, Free Hub Bodies, , and casings, Spokes, Sprockets, Stripped threads/bolts, Tools, Fasteners (screws) and Rubber moving parts.

Note: The following conditions are not covered by warranty:-

  1. If the bike is broken by man-made damage or out of warranty, REB e-Bikes can offer 1-year supply of Replacement Parts to make sure the product can keep workable status. 
  2. Electrical damage caused by improper use of the battery such as using an unapproved charger; Battery is longtime left uncharged, or plugging the power cable in the wrong way is not covered. Please charge batteryresponsiblyand regularly (at least one time per month). If your battery can not be charged because you keep it unchargedmorethan 1 month, the battery may enter into deep sleeping mode that can not work again. You have to buy newbatterywith your own cost.
  3. Water damage caused by improper use in snow, wet or flooded conditions is not covered. Our products arerainresistant, not waterproof. Please use with care!
  4. Damage caused by accidents, disasters, or improper use such as racing or jumping or overweight is not covered.
  5. IV. Damage caused by not following the User’s Manual or not following proper maintenance procedures is not covered.
  6. The warranty does not cover any damage or missing parcels caused by courier services. Once our products leaveware house REB e-Bikes have absolutely no control over them.
  7. However REB e-Bikes are willing to assist the buyer in getting compensation from the courier service. REB e-Bikes suggest the buyer to contact the shipping carrier first for the proof of any missing or broken items. This proof is the key to get any compensation

Get In touch

REB e-bikes is always willing to help and provide the best services to the consumers. Feel free to get in touch with us if you require any assistance.

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